Crikez's Privacy Policy – Your information is safe with us

When you use the Crikez platform, you share certain information with us. We value that information deeply and handle it with the utmost care and responsibility.

This Privacy Policy explains what information Crikez collects, why it is collected, where it is stored, and how it is kept secure. We believe you have every right to know exactly how your data is handled.

Crikez collects only the information that is necessary. A breakdown by data category is provided below.

Crikez collects information in several ways, and your informed participation is always part of the process.

• Information you provide directly when filling out the registration form.
• Identity document images uploaded during KYC verification.
• Transaction data automatically logged during deposits and withdrawals.
• Usage data generated while playing games on the platform.
• Browsing data collected via cookies and tracking pixels (with your consent).
• Information and messages you share with us via support chat.

Crikez uses collected information solely for legitimate, specific purposes. The primary uses are listed below.

• For creating and managing your account.
• For delivering gaming services, processing payments, and settling withdrawals.
• For age verification and identity confirmation (KYC).
• To prevent fraud, money laundering, and unauthorized access.
• To send personalized bonuses and offers based on your preferences.
• To enhance service quality and develop new features.
• For compliance with legal obligations.

Crikez does not sell your personal information to third parties. However, there are limited circumstances where data may be shared.

• Payment Processor: Payment gateways receive only the financial information necessary to complete transactions.
• Game providers: Gaming service providers receive the necessary gaming-related data.
• Law enforcement: When legally required by a valid court order or official investigation.
• Company restructuring: In the event of a merger or acquisition, the new entity will be bound by this policy.

Crikez follows the highest industry standards for data protection. Our security layers are outlined below.

• 256-bit TLS/SSL encryption on all communications and transactions.
• Passwords are never stored in plain text — only bcrypt hashes are kept.
• Multi-layer firewall and intrusion detection systems on our servers.
• Regular security audits and penetration testing.
• Two-factor authentication (2FA) is available to all members.
• Automated alerts are triggered when unusual login attempts or transactions are detected.

Crikez uses cookies on its website and app. Cookies are small data files stored in your browser.

• Essential cookies: For login sessions and security — these cannot be disabled.
• Functional cookies: Remembers your language preference and personal settings.
• Analytics Cookies: Collects site usage statistics to help improve our services.
• Marketing Cookies: Only to show you personalized offers with your consent.

You can delete or disable cookies through your browser settings at any time. However, some features may not function as a result.

Crikez does not retain data longer than necessary. A specific retention period is defined for each type of information.

• Active account data: retained until the account is closed.
• Transaction records: retained for 5–7 years in accordance with legal requirements.
• KYC documents: 5 years after verification, or as required by law.
• Gaming logs and history: 2 years after account closure.
• Marketing data: deleted within 30 days after you opt out.

Crikez believes you have full rights over your own data. Your rights are detailed below.

To exercise these rights, contact Crikez support. We aim to respond within 30 days.

Crikez strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• A government-issued ID may be requested if there is any doubt.
• If a minor registers by mistake, their account is closed immediately.

Crikez may update this Privacy Policy from time to time. Members will be notified of significant changes via email or in-app notifications.

• The date of any change will be clearly stated at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account and withdraw your balance.

If you have questions about this Privacy Policy or wish to exercise your data rights, please get in touch with us.

• Live Chat: available 24/7 on the website and app.
• Email: [email protected] (plain text, not a clickable link)
• Privacy-related requests are typically responded to within 24–48 hours.