Your wellbeing is our priority

On Crikez Responsible Gaming – Keep the fun within limits

Gaming is for fun, not stress. Use Crikez's responsible gaming tools to set your own limits and enjoy it in a healthy way.

We believe in responsible gaming
🌱
Healthy Gaming Pledge
Play in moderation,
Enjoy responsibly,
Know when to stop.

Crikez's Responsible Gaming Tools

Features we offer to help you stay in control of your gaming

Deposit Limit

You can set your own daily, weekly, or monthly deposit limit in BDT. Lowering the limit takes effect immediately; increasing it requires a 24-hour waiting period.

Session Time Limit

Set how long you want to play in a single session. When the time is up, Crikez will alert you and suggest taking a break.

Cooling-Off Period

Take a gaming break for 1 day to 6 weeks. During this time you can still log in to your account, but placing bets or making deposits will not be possible.

Self-Exclusion

Exclude yourself from the platform for 6 months to 5 years. There is no option to reopen your account during this period.

Loss Limit

Set a limit so your session ends automatically once you've lost a set amount. Your budget stays protected.

Round-the-clock support

If you have any concerns about your gaming, talk to us in Bangla, 24/7. We're always ready to help—no judgment, just support.

What is responsible gaming and Why does it matter?

Gaming is a great form of entertainment—we all know that. Whether you're cricket betting, playing slots, or spending time at the Live Casino on Crikez, it's exciting and fun. But everything needs a limit. Responsible gaming means understanding your own situation and enjoying gaming within healthy boundaries.

Crikez believes that a happy, healthy player is the foundation of our long-term success. That's why we don't just offer games—we make sure you stay in control at all times. Responsible gaming isn't a weakness; it's a sign of good judgment.

Keep in mind: Crikez is for entertainment. Chasing losses or treating gaming as a source of income is risky. If you feel like you're losing control, take a break now.

5 Golden Rules of Healthy Gaming

01
Budget first, bet later

Before you start playing, decide the maximum amount in BDT you're willing to spend today. Once you hit that limit, stop—regardless of the outcome.

02
Stop chasing your losses

Don't fall for the "just one more round" trap. If you're on a losing streak, stop with a clear head and come back tomorrow.

03
Keep track of your time

It's easy to lose track of how long you've been playing. Set a timer on your phone and take a break when it goes off.

04
No gaming during work or study time

Don't game during work, family, or sleep time. Only play when you have completely free time to yourself.

05
Don't play when you're feeling down

Playing while angry, frustrated, or stressed tends to lead to poor decisions most of the time. Only play when you are in the right headspace.

Recognize the warning signs

If you notice the following signs, it may indicate that a gaming problem is developing.

Unable to stick to your budget

You keep exceeding your limits even after setting them.

Hiding it from family and friends

You're keeping your gaming hidden from the people close to you.

Placing more bets to chase losses

Trying to recover losses by placing larger bets after a loss.

Using money meant for daily essentials

Spending household or other essential funds on gaming.

Feeling restless when not gaming

Feeling anxious, irritable, or unable to focus during breaks.

It's affecting work or studies

Gaming is affecting your performance at work or your relationships with family.

If 3 or more signs apply to you: Use Crikez's self-exclusion now and reach out to someone you trust. Asking for help is a sign of strength.

Myself Verify

Consider the questions below honestly. This is not a test — it is simply an opportunity to check in with yourself.

Gaming health check

How has your gaming experience been over the past month?

YesNo
YesNo
YesNo
YesNo
YesNo

Note: If you answered "Yes" to even one question, consider using Crikez's cooling-off or self-exclusion tools. Three or more "Yes" answers means it is time to seek professional support.

Crikez's Safety Measures

How much responsible gaming matters on our platform:

Members who use limit-setting73%
Support response rate98%
Self-Exclusion Success95%
Member satisfaction (Responsible Gaming)89%
A word from a Crikez member

"Using the cooling-off period made me realize how out of control my gaming had become. When I came back, I started sticking to a budget."

— Crikez Member, Dhaka

How to Protection Tools Use

You can easily find all these tools on the Crikez app or website

Where to find the tools in the app
  1. Log in to the app
  2. Tap the profile icon at the top right
  3. Select "Account Settings"
  4. Go to the "Responsible Gaming" tab
  5. Choose your preferred tool and set your limits
Download the app
Which tool to use and when
Set a deposit limit from the start
The first step for all new members
Take a cooling-off if it feels like too much
A 7–30 day break will leave you feeling refreshed
Self-exclusion for serious concerns
Most effective for long-term breaks

Frequently FAQ

The most frequently asked questions about responsible gaming

Decreasing a limit takes effect immediately. However, requests to increase a limit are subject to a 24-hour cooling period. This is designed to protect you from decisions made in the heat of the moment.

Yes, you can withdraw any remaining balance from your account during self-exclusion. However, new deposits and bets are strictly prohibited. Please contact the support team to process your withdrawal.

No. Your account does not reactivate automatically once the cooling-off period ends. You will need to submit a request, and our support team will confirm it with you through a brief conversation.

Not directly, as only the account holder can make changes for account security reasons. However, if a family member contacts support, we will encourage that member to set their own limits.

No. Setting limits or using a cooling-off period will not negatively affect your bonuses or promotional benefits. These tools are here for you, not against you.

Crikez does not provide professional counseling directly, but our support team can help you take the first step. For serious concerns, we recommend consulting a mental health professional.
Need help right now?

If you feel that gaming is negatively affecting your life — causing problems at home, increasing financial stress, or leaving you feeling overwhelmed — you do not have to face it alone. Crikez's support team is available 24/7. Reach out without fear of judgment. We are here to listen and help.

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Play responsibly, Stay in a good place

Join Crikez and play in Bangladesh's safest gaming environment. Our responsible gaming tools keep you in control every step of the way.

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